Refund policy
Refund & Return Policy
At Based, customer satisfaction is one of our top priorities. We proudly offer premium grooming and skincare products. If you are not completely satisfied with your purchase, you may request a return within 30 days from the date your order was delivered.
1. Return Eligibility
To qualify for a return, the item must meet all of the following conditions:
- Unopened and unused;
- Sealed in its original packaging;
- In the same condition as received.
Due to hygiene and safety standards, we cannot accept returns of personal care or skincare products that have been opened, used, or tampered with.
A valid proof of purchase is required for all return requests.
To request return authorization, please contact our support team before sending the product back:
📧 contact@helpthebsd.store
Returns sent without prior written approval will not be accepted.
2. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us promptly so we can evaluate the issue and provide an appropriate resolution.
3. Non-Returnable Items
The following items are not eligible for return:
- Opened or used grooming and skincare products;
- Items purchased during promotional campaigns or special discounts;
- Gift cards;
- Limited-edition products or bundled kits.
If you are unsure whether your product qualifies, please contact us before initiating a return.
4. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please submit a return request (if eligible). Once approved, you may place a new order for the desired product.
5. European Union Consumer Rights
If your order is delivered within the European Union, you have the right to withdraw from your purchase within 30 days of receipt, in accordance with applicable consumer protection laws.
Items must remain unopened, unused, and in their original packaging, accompanied by proof of purchase.
6. Refund Processing
Once your return is received and inspected, you will be notified regarding the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
📧 contact@helpthebsd.store
7. Policy Acceptance
By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund & Return Policy.